Returns & Exchanges
At Dr. Squatch, we want you to love your grooming routine, which is why we offer a 30-day Sudden Suds Guarantee. If you aren't completely satisfied with your natural products, we will gladly make it right with a full refund or exchange.
Visit the Return Portal
Head over to our online returns center and enter your order number and shipping zip code to initiate the process.
Select Items and Reason
Choose the specific products you wish to return or exchange and let us know why so we can improve your squatchy experience.
Print Your Prepaid Label
Download and print the provided prepaid shipping label, securely pack your items, and drop the package off at the designated carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your package, we will process your refund to the original payment method or ship out your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing